Every enrolment journey starts here. Add any student, parent, or prospective family to your Komunzy database so you can track their journey from first enquiry to enrolled student.
1
Navigate to Contacts in the left sidebar.
2
Click the + Add Contact button in the top-right corner.
3
Fill in the contact details. At minimum, enter a name and either an email address or phone number. The more information you add, the easier it is to personalise your follow-ups.
4
Click Save. The contact will now appear in your contacts list.
Komunzy — Add New Contact
DashboardContactsConversationsCampaigns
All Contacts
New Contact
💡
Tip: Contacts are created automatically from forms
When a parent fills in your enrolment enquiry form or trial booking form, Komunzy creates a contact automatically — no manual entry needed.
Edit an Existing Contact
Keeping contact records up to date ensures your follow-ups stay relevant — for example, when a student moves to a new programme or a parent changes their phone number.
1
Navigate to Contacts.
2
Click on the contact's name to open their Contact Card.
3
Edit any field on the left-hand panel. Click Save when done.
Komunzy — Contact Card
NH
Nurul Hidayah
Parent · Active
Activity Timeline
Trial class confirmed via SMS
Today, 9:14 AM
Enquiry form submitted
Yesterday, 3:42 PM
Welcome email sent
Yesterday, 3:43 PM
Delete a Contact
⚠️
Important: Deleting a contact also removes related records
This includes their conversations, notes, appointments, tasks, and active workflows. Deleted contacts can be restored within 30 days.
1
Navigate to Contacts.
2
Select the contact using the checkbox to the left of their name.
3
Click the Delete button in the top toolbar.
4
Type DELETE in the confirmation box to confirm, then click Delete.
Create Custom Fields
Custom fields let you track information unique to your school — for example, "Year Group", "Subject Interest", "Referral Source", or "Sibling at Centre".
1
Navigate to Settings → Custom Fields.
2
Click Add Field.
3
Choose the field type: text, dropdown, date, checkbox, etc.
4
Name the field (e.g. "Year Group"), set the group, and click Save.
💡
Popular custom fields for education businesses
Year Group · Subject Interest · Current School · Trial Date · Referral Source · Sibling Enrolled · Re-enrolment Reminder Date
Sending from a verified domain (e.g. hello@yourschool.com) dramatically improves deliverability and ensures your emails don't land in parents' spam folders.
1
Navigate to Settings → Email Services.
2
Click Dedicated Domain, then Add Domain.
3
Enter your subdomain (e.g. mail.yourschool.com) and click Add & Verify.
4
Follow the DNS record instructions and click Verify Records.
5
Set your From Name (e.g. "Bright Minds Tuition") and From Email, then click Save.
💡
Why this matters for education businesses
Parents receive many emails from schools. A verified domain with your school name builds trust and increases open rates — we see up to 40% higher open rates for verified senders vs generic addresses.
Add a Phone Number
A dedicated Komunzy phone number lets you make and receive calls and SMS messages — all logged automatically against contact records.
1
Go to Settings → Phone Numbers.
2
Click Add Number → Add Phone Number.
3
Filter by country and area code, then select your preferred number.
4
Click Proceed to Buy. The number will appear under Manage Numbers.
Message an Individual Contact
Reach out to any parent or student directly from their contact record, choosing from SMS, Email, or WhatsApp.
Komunzy — Contact Conversation View
Send via
💬 SMS
✉️ Email
📱 WhatsApp
Hi Nurul, just a reminder that Wei Ming's trial class is this Saturday at 10am at our Bukit Timah centre. See you then! — Bright Minds Team
Send Bulk SMS
Reach multiple parents at once — ideal for trial reminders, re-enrolment notices, or term-start announcements.
1
Go to Contacts, apply Smart List filters to select your audience (e.g. "Trial Booked" tag).
2
Select the contacts using the checkboxes, then click the SMS icon in the toolbar.
3
Compose your message or select a saved template. You can personalise with fields like {{contact.first_name}}.
4
Choose to send immediately, schedule for a specific time, or send in drip batches.
5
Click Send SMS. Track results under Contacts → Bulk Actions.
→
Next Step
Build a funnel to turn website visitors into trial bookings.
Send a broadcast email to a segment of your contacts — from re-enrolment reminders to new term announcements.
⏱ 4 min read✏️ Last updated Apr 2026
Create a New Campaign
1
Navigate to Marketing → Email Campaigns.
2
Click New Campaign.
3
Choose an existing template or start from blank. Give your campaign a name (e.g. "Term 3 Re-enrolment Reminder").
Choose Your Audience
Use Smart Lists or contact tags to target the right group. For example:
"Current Students" — for term renewal notices
"Trial No-Show" — for a re-engagement sequence
"Enquiry Last 30 Days" — for new lead nurturing
Build Your Email
Komunzy — Email Builder
Blocks
🖼️ Header + Logo
📝 Text Block
✅ CTA Button
📊 Columns
📎 Footer
Komunzy
Hi {{first_name}}, Term 3 starts next week 📚
We'd love to have {{child_name}} back for another great term. Spots are filling fast — secure your place before Friday.
Schedule & Send
1
Review your email in the Preview panel. Check mobile view too.
2
Set a Subject Line and From Name.
3
Choose Send Now or Schedule for a specific date and time.
4
Click Send Campaign. Track opens, clicks, and replies in the campaign dashboard.
💡
Best time to send for education businesses
Parent emails perform best Tuesday–Thursday between 7–9am or 7–9pm, when parents are free from the school-run. Avoid Monday mornings and Friday evenings.
→
Next Step
Set up automatic follow-ups so no enquiry goes unanswered.
Respond to every new enquiry instantly, even when you're teaching. Set up automated workflows that nurture leads on autopilot.
⏱ 5 min read✏️ Last updated Apr 2026
Why Automation Matters for Education Businesses
Research shows that 35% of enrolments are lost simply because no one responded within the hour. Komunzy's automation workflows ensure every enquiry receives an instant, professional response — even at midnight when a parent is browsing on their phone.
Create a New Workflow
1
Navigate to Automation → Workflows.
2
Click + Create Workflow and choose From Scratch or use a pre-built education template.
3
Set your Trigger — for example: "Form Submitted" or "Tag Added: New Enquiry".
4
Add your Actions — a sequence of SMS, emails, and delays.
5
Click Save and toggle the workflow to Active.
Example: New Enquiry Follow-Up Workflow
Komunzy — Workflow Builder
⚡ Trigger: Form Submitted
💬 Send SMS: "Hi {{first_name}}, thanks for your enquiry! We'll call you within the hour. — Bright Minds"
⏱ Wait: 10 minutes
✉️ Send Email: Welcome + Programme Info
⏱ Wait: 24 hours
💬 Send SMS: Trial Class Reminder + Booking Link
💡
Pre-built education workflow templates
Komunzy includes ready-to-use templates for: New Enquiry Follow-Up · Trial Reminder · Trial No-Show Re-engagement · Re-enrolment Sequence · Missed Call Auto-Reply. Find them under Automation → Templates.
📣 Marketing & Lead Gen
Set Up Social Planner
Schedule and publish posts to Facebook, Instagram, and Google Business directly from Komunzy — no more switching tabs.
⏱ 4 min read✏️ Last updated Apr 2026
Connect Your Social Accounts
1
Navigate to Marketing → Social Planner.
2
Click Connect Account and choose Facebook, Instagram, or Google Business Profile.
3
Log in to your account and grant the required permissions.
4
Your page will appear under Connected Accounts.
Schedule Your First Post
1
Click + New Post.
2
Select the accounts you want to post to (you can multi-select).
3
Write your caption, add an image or video, and set a date and time.
4
Click Schedule Post. It will appear in your content calendar.
💡
Education content ideas
Student success stories (with permission) · Free tips for parents · Programme highlights · Term dates and deadlines · Staff introductions · Behind-the-scenes class photos
📣 Marketing & Lead Gen
Facebook & Instagram Lead Ads
Connect your Facebook and Instagram lead ad campaigns so new leads flow directly into your Komunzy contacts — no manual export needed.
⏱ 5 min read✏️ Last updated Apr 2026
Connect Your Facebook Ad Account
1
Navigate to Settings → Integrations → Facebook.
2
Click Connect Facebook and log in with your Business Manager credentials.
3
Select the Facebook Page and Ad Account you want to connect.
4
Click Confirm. Your page is now linked.
Map Your Lead Ad Form Fields
After connecting, Komunzy will prompt you to map the fields from your Facebook lead form to your Komunzy contact fields. Common mappings:
Komunzy — Lead Ad Field Mapping
Facebook Field
Komunzy Field
full_name
Contact Name ✓
email
Email ✓
phone_number
Phone ✓
what_subject
Custom: Subject Interest
child_age
Custom: Year Group
💡
Auto-tag your Facebook leads
After mapping, create a workflow trigger "Contact Created from Facebook Lead Ad" and automatically add the tag "FB Lead" plus send an instant follow-up SMS. This ensures no ad spend goes to waste.
📣 Marketing & Lead Gen
Launch an SMS Campaign
Send targeted text messages to parents and students — ideal for trial reminders, fee notices, and re-enrolment nudges.
⏱ 4 min read✏️ Last updated Apr 2026
Create an SMS Campaign
1
Navigate to Marketing → SMS Campaigns.
2
Click + New SMS Campaign.
3
Name your campaign and choose your audience (Smart List or tag).
4
Write your message. Keep it under 160 characters for a single SMS credit. Use {{first_name}} to personalise.
5
Schedule or send immediately. Track delivery and replies in the campaign dashboard.
⚠️
Compliance reminder
Always include an opt-out option (e.g. "Reply STOP to unsubscribe"). Komunzy automatically excludes contacts who have opted out.
💡
High-performing SMS templates for education
"Hi {{first_name}}, Term 3 spots are closing Friday — reply YES to reserve {{child_name}}'s place. Reply STOP to opt out." · "Reminder: {{child_name}}'s trial class is tomorrow at 10am. Reply with any questions!"
💬 Sales & Conversations
Connect Your Personal Inbox
Reply to parent emails from Gmail or Outlook — all from within your Komunzy Conversations inbox, with full history in one place.
⏱ 3 min read✏️ Last updated Apr 2026
Connect Gmail or Outlook
1
Go to Settings → Email Services → Personal Inbox.
2
Click Connect Gmail or Connect Outlook.
3
Sign in with your school email and grant the required permissions.
4
Your inbox is now synced. Replies you send in Komunzy will appear as sent from your school email address.
💡
One inbox for everything
Once connected, all parent communications — SMS, email, WhatsApp, and live chat — appear in one unified Conversations view. No more switching between apps to follow a conversation.
💬 Sales & Conversations
Set Up Live Chat Widget
Add a chat bubble to your website so parents can ask questions and book trials without picking up the phone.
⏱ 4 min read✏️ Last updated Apr 2026
Create Your Chat Widget
1
Navigate to Settings → Chat Widget.
2
Customise the widget: choose your colour (match your school branding), set the welcome message, and configure your availability hours.
3
Click Get Code and copy the JavaScript snippet.
4
Paste the code just before the </body> tag on your website (or add it through your CMS widget area).
Handle Chat Enquiries
All chat messages appear in your Conversations inbox. New chats from unknown visitors will prompt you to create a contact. You can also set up a chatbot to answer FAQs automatically when you're unavailable.
💡
Suggested welcome message
"Hi! 👋 Welcome to Bright Minds. Ask us anything about our programmes, or type 'trial' to book a free class."
💬 Sales & Conversations
Facebook & Instagram Messenger
Manage all Facebook and Instagram DMs from your Komunzy inbox — never miss a parent message coming in from social media.
⏱ 3 min read✏️ Last updated Apr 2026
Connect Facebook Messenger
1
Go to Settings → Integrations → Facebook.
2
If not already connected, link your Facebook Business Page (see Facebook Lead Ads setup).
3
Toggle on Enable Messenger. DMs to your Facebook Page will now appear in Conversations.
Connect Instagram Direct Messages
1
Your Instagram account must be a Business or Creator account linked to your Facebook Page.
2
Once Facebook is connected, toggle on Instagram DMs in the same settings panel.
ℹ️
Why this matters for SEA markets
In Malaysia, Singapore, the Philippines and Indonesia, a large share of school enquiries come through Facebook Messenger and Instagram DMs. Centralising these in Komunzy means enquiries never fall through the cracks between platforms.
🌐 Website & Content
Launch a Website from Template
Get your school website live in under an hour using a professionally designed education template.
⏱ 4 min read✏️ Last updated Apr 2026
Choose and Launch a Template
1
Go to Sites → Websites and click + New Website.
2
Select From Template and open the Template Library.
3
Filter by Education to find school-specific layouts.
4
Preview, then click Use This Template.
5
Replace placeholder text with your school name, programmes, and contact details.
6
Add your logo, update colours to match your brand, and click Publish.
💡
Essential pages for education websites
Home · About Us · Programmes / Courses · Results & Testimonials · Free Trial / Book a Class · Contact & Location · FAQs
🌐 Website & Content
Launch a Website from Blank
Build your school website completely from scratch with full control over layout, branding, and structure.
⏱ 5 min read✏️ Last updated Apr 2026
Create a Blank Website
1
Go to Sites → Websites → + New Website → From Blank.
2
Name your website and click Create.
3
Add your first page using the + Add Page button.
4
Drag and drop elements from the left panel — headings, text, images, forms, buttons, testimonials, pricing tables, and more.
5
Click Save as you go, then Publish when ready.
ℹ️
When to use blank vs template
Use a template if you need to go live quickly. Choose blank if you have a specific design in mind, work with a designer, or want a layout not available in the templates library.
💳 Commerce & Payments
Create & Sell Products
List your courses, programmes, and add-ons in Komunzy so parents can browse, select, and pay online.
⏱ 4 min read✏️ Last updated Apr 2026
Add a Product
1
Navigate to Payments → Products.
2
Click + Add Product.
3
Fill in: product name (e.g. "IGCSE Maths — Term 3"), description, price, and currency.
4
Choose whether this is a one-time payment or a recurring subscription (e.g. monthly tuition).
5
Add a product image and click Save.
Komunzy — Products
Product Name
Type
Price
Status
IGCSE Maths — Term 3
One-time
SGD 480
Active
Monthly Subscription — Language Class
Recurring
MYR 350 / mo
Active
Trial Class — Any Subject
One-time
Free
Free
Study Skills Workshop
One-time
AUD 99
Draft
💳 Commerce & Payments
Connect Stripe
Accept online payments for tuition fees, course enrolments, and workshops — securely and instantly through Stripe.
⏱ 3 min read✏️ Last updated Apr 2026
Connect Your Stripe Account
1
Navigate to Payments → Integrations.
2
Click Connect Stripe.
3
Sign in to your Stripe account (or create one if you don't have one).
4
Authorise the connection. You'll be redirected back to Komunzy.
5
Your Stripe account is now connected. Online payments are live.
ℹ️
Stripe availability
Stripe is available in Singapore, Malaysia, Australia, the Philippines, Indonesia, and many other countries. Check stripe.com/global for full coverage.
💡
Test mode first
Before going live, test your payment flow using Stripe's test card numbers. This lets you confirm the experience parents will have before charging real fees.
💳 Commerce & Payments
Create & Send Invoices
Bill families directly from Komunzy — professional invoices for tuition fees, workshops, and one-off charges, paid online in seconds.
⏱ 4 min read✏️ Last updated Apr 2026
Create an Invoice
1
Navigate to Payments → Invoices.
2
Click + New Invoice.
3
Select a contact or search for the parent's name. Add your school logo and details if not already set up.
4
Add line items — click + Add Item for each fee (e.g. "Term 3 Tuition — Maths", "Registration Fee").
5
Set a due date and any notes for the parent.
6
Click Send Invoice. The parent will receive an email with a payment link.
Komunzy — Invoice Preview
INVOICE #0047
Due: 30 Apr 2026
FROM
Bright Minds Tuition
TO
Nurul Hidayah
Item
Amount
Term 3 Tuition — Maths
SGD 480
Workbook Materials
SGD 35
Total
SGD 515
💳 Commerce & Payments
Set Up Payment Links
Create a shareable payment link for any product or course — send it over WhatsApp, SMS, or email and get paid instantly.
⏱ 3 min read✏️ Last updated Apr 2026
Create a Payment Link
1
Navigate to Payments → Payment Links.
2
Click + New Payment Link.
3
Select the product you want to sell (or set a custom amount).
4
Customise the link title, description, and confirmation message.
5
Click Generate Link. Copy and share via WhatsApp, SMS, or email.
💡
Payment links vs invoices
Use Payment Links when the amount is fixed and you want to send a quick self-serve link (e.g. "click here to pay Term 3 fees"). Use Invoices when you need a formal record with itemised fees, a due date, or different amounts per family.
💡
WhatsApp tip for SEA markets
Paste your payment link directly into a WhatsApp conversation with a parent. Most parents in Malaysia, Singapore, Indonesia, and the Philippines pay fees via mobile — a direct link removes all friction.
🎉
You're all set!
You've completed the Getting Started guide. Your Komunzy account is now fully set up.
Set Up Social Planner
Schedule and publish posts to Facebook, Instagram, and Google Business directly from Komunzy — no more switching tabs.
Connect Your Social Accounts
Navigate to Marketing → Social Planner.
Click Connect Account and choose Facebook, Instagram, or Google Business Profile.
Log in to your account and grant the required permissions.
Your page will appear under Connected Accounts.
Schedule Your First Post
Click + New Post.
Select the accounts you want to post to (you can multi-select).
Write your caption, add an image or video, and set a date and time.
Click Schedule Post. It will appear in your content calendar.